Money-back Policy

BestPDFOnline is committed to your satisfaction. If you are not fully satisfied with your Pro or Plus subscription, you may be eligible for a refund under the terms outlined below.

Guarantee Period

You may request a refund within 14 days of your initial subscription purchase. This guarantee applies only to first-time purchases of Pro or Plus plans.

Eligibility

• Refunds apply only to the first billing cycle and to first-time subscribers.
• Requests must be submitted within the 14-day guarantee period.
• Accounts with evidence of abuse (e.g., sharing credentials, excessive usage beyond “unlimited”) are not eligible.

How to Request a Refund

To request a refund, please send an email to support@bestpdfonline.com with the subject line:

Refund Request – [Your Plan] – Invoice/Subscription ID

Include the following information in the email body:

• Full Name: Your full legal name
• Email Address: The email used to subscribe
• Subscription Plan: Pro or Plus
• Purchase Date: Date of the original subscription
• Invoice or Subscription ID: Stripe invoice number or subscription ID
• Reason for Refund: Brief explanation of why you are requesting a refund

Providing complete information will help us process your request promptly. We may request additional details if needed.

Processing Time

Refund requests are typically processed within 5–7 business days after approval. You will receive a confirmation email once your refund has been issued to the original payment method.

Exclusions

• Refunds are not provided for renewals or subsequent billing cycles.
• Free trial periods do not qualify for this guarantee.
• Any third-party fees or taxes charged by payment processors may not be refundable.

Modifications to Policy

BestPDFOnline reserves the right to modify or discontinue this Money-back Policy at any time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

For questions or assistance, please email support@bestpdfonline.com.

Last updated: May 12, 2025